Terms of service

Terms of Service

Welcome to Estúdio das Velas!
By visiting or making a purchase on our website, you agree to the following terms and conditions.

1. General Information

This website is operated by Estúdio das Velas. By browsing our site or purchasing a product, you are using our “Services” and agree to these Terms of Service, including all terms and policies mentioned herein.

We reserve the right to refuse service to anyone, for any reason, at any time.

2. Products and Prices

All our products are handmade with care and attention to detail.
The images on the site are faithful representations of the products, but slight variations may occur, especially with handcrafted items.

We reserve the right to modify or discontinue any product at any time without prior notice.

3. Purchases and Payments

We accept secure payments through the methods available in our store (e.g., credit card, PayPal, MB Way).
By completing a purchase, you confirm that all information provided is true and complete.

4. Shipping and Delivery

We ship throughout Portugal and to other European countries.
Delivery times may vary, especially during high-volume periods or due to circumstances beyond our control (e.g., carrier delays).

We are not responsible for delays or losses after the order has been shipped, but we will do our best to assist in resolving any issues.

5. Returns and Exchanges

As our products are handmade and made to order, we do not accept returns due to change of mind.

We accept returns or exchanges only in case of manufacturing defects or shipping errors. In such cases, please contact us within 7 days of receiving your order, with photos and a description of the issue.

6. Intellectual Property

All content on this website (images, text, logo) is the property of Estúdio das Velas.
Reproduction without prior authorization is prohibited.

7. Personal Data

Your personal data is handled according to our Privacy Policy. We are committed to protecting your information.

8. Changes to the Terms

We reserve the right to update these Terms of Service at any time.
Changes will take effect as soon as they are published on the website.